24/7 Customer Support in Web Hosting
We provide you with 24/7 billing, customer and technical support for all our Linux web hosting. Even if you are not our client yet and you have questions, we will give you a hand right away and supply you with the necessary information, so as to give you the choice to make the best decision when you get your new website hosting account. We are available anytime, including weekends and holidays, and we provide you with several ways of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have multiple telephone numbers all over the world, so you'll be able to call the one that is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The typical response time is no more than 15-20 minutes, which means that you can forget about waiting for days to receive support for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you'll be able to reap the benefits of our 24/7 technical support services even on public holidays. Your sites will be available all of the time and so will we. With numerous communication options, you'll be able to pick the optimal way to get in touch with us and find out about our solutions in case you do not have an account yet, or get support in case you are already among our customers. You are able to call us, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature a one-hour answer time warranty, though it rarely takes more than 20 mins to receive assistance irrespective of the nature of the problem. With our customer and tech support services, we are there for you anytime you need us, not several days later.
24/7 Customer Support in VPS Web Hosting
If you acquire a virtual private server through us, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find several local telephone numbers in the USA, the UK and Australia along with a live chat service. If you are an active customer and you require help with a technical issue that requires longer time to investigate or resolve, you will be able to open a support ticket from your billing account or you will be able to send an email message and we'll take care of the problem and send you a response within the hour. The reply time is warranted 24/7, including holidays and weekends, but for most problems it takes less than half an hour to get assistance. The support service covers the VPS and all the pre-installed software it comes with, so if you need help with third-party applications, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive prompt support in general, let alone when you manage a whole server, so each dedicated server that we offer includes 24/7 support with one-hour reply time warranty whatever the issue. The service is free of cost for any kind of difficulties with your server or the software that was installed by our administrators through the setup, so you're able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from your billing area or you can send an e-mail message, and the actual answer time for both rarely surpasses 30 minutes since we have admins available round the clock. If you want general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you can use our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you're able to include to your server package from your billing Control Panel.