If you have bought a hosting package and you have certain enquiries connected with a specific function/feature, or in case you have encountered some challenge and you need assistance, you should be able to contact the respective tech support staff. All hosting providers deploy a ticketing system regardless of whether they offer other means of contacting them along with it or not, because the most efficient way to resolve a problem most often is to open a ticket. This communication method makes the replies exchanged by both sides simple to follow and enables the help desk support team representatives to escalate the problem if, for example, an administrator must step in. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you’ll need to have at least 2 different accounts to touch base with the support staff and to actually administer the hosting space. Constantly switching from one account to another can often be a drag, not to mention the fact that it takes lots of time for the majority of hosting companies to reply to ticket requests.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing through your files or changing various settings. The ticketing system is being monitored 24/7 by our help desk team and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to obtain help. In stark contrast to other web hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you like and request info relating to any technical or billing problem. Moreover, you can see a number of articles, which will help you solve the most commonly encountered challenges on your own.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with our company and you’d like to touch base with our tech support team members, you will be able to submit a support ticket straight from your Hepsia Control Panel instead of using a completely different client support platform as you’ll have to do with most hosting companies on the marketplace. Our integrated trouble ticket system will permit you to open a new ticket without any difficulties and to browse through older tickets using a clever search filter. Moreover, you will be able to browse the relevant knowledge base articles that our system will present to you depending on the category that you pick for your new ticket. You can accomplish all the aforementioned things without signing out of your Hepsia Control Panel at any time, which implies that if you face any obstacle or have an inquiry, you can touch base with our technicians and solve the issue at hand in no more than sixty minutes through a single platform.