Integrated Ticketing System in Web Hosting
With a web hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing through your files or changing various settings. The ticketing system is being monitored 24/7 by our help desk team and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to obtain help. In stark contrast to other web hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you like and request info relating to any technical or billing problem. Moreover, you can see a number of articles, which will help you solve the most commonly encountered challenges on your own.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with our company and you’d like to touch base with our tech support team members, you will be able to submit a support ticket straight from your Hepsia Control Panel instead of using a completely different client support platform as you’ll have to do with most hosting companies on the marketplace. Our integrated trouble ticket system will permit you to open a new ticket without any difficulties and to browse through older tickets using a clever search filter. Moreover, you will be able to browse the relevant knowledge base articles that our system will present to you depending on the category that you pick for your new ticket. You can accomplish all the aforementioned things without signing out of your Hepsia Control Panel at any time, which implies that if you face any obstacle or have an inquiry, you can touch base with our technicians and solve the issue at hand in no more than sixty minutes through a single platform.