One-Hour Response Guarantee in Web Hosting
Our Linux web hosting include a one-hour reply time guarantee, which means that regardless of what question or obstacle you might have, we’ll always be there to lend you a helping hand. The fact is, it seldom takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both pre-sales and technical matters. Our client support engineers will be at your service 24-7, even on weekends and national holidays, which implies that you’ll obtain swift help whenever you need it. We realize just how expensive time can be, so by the time we answer your e-mail or ticket, we’ll have examined the matter and, if we haven’t solved it, we will provide you with more info on what you need to do on your end, if the case demands it. With our support services, you can rest assured that there will be someone to help you momentarily, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer service team members will be at your service all the time and they’ll answer any trouble ticket that you post through our hosting Control Panel within less than 1 hour. The response time is guaranteed regardless of whether you’ve got a generic enquiry connected to your semi-dedicated server or you experience some complication and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to help you, as we’re available 24x7x365 to handle any technical, billing or general issue. In case you get in touch with us about anything that is within our capability, we will solve it before we respond, which means that you will not have to wait around for hours or even days while the problem remains. If there is something that you need to do on your end, we will give you the necessary information – what possible solutions to try out, what actions to take, etc.