In the event that you have ever had a web hosting account in the past or you've dealt with any other type of online service, you probably know from your personal experience that for many things it is better to speak with a live person on the telephone rather than exchange tickets or email messages. In order to know more about a particular service before you decide to purchase it or in case something small-scale needs to be made, for instance, it'll be far easier and a lot faster to get it done live. When you have the option to talk with representatives over the phone, it's also very likely that you are dealing with an actual website hosting provider, not a reseller. The type of support that you can get over the phone may differ between different providers - from common matters to professional tech support. Generally the majority of suppliers offer pre-sales assistance and first level telephone support, while more complex tech issues are handled via e-mail and tickets.

Phone Support in Web Hosting

We believe that having the option to talk with a live agent is very important, so we have three support lines worldwide (Australia, USA and UK) and you have the option to get in touch with us on the phone for fourteen hours a day. If you consider purchasing one of our Linux web hosting, for example, you have the option to phone us and find out more about our services prior to ordering in order to make sure that we match all the system requirements for your sites. After your purchase, you'll be able to contact us about any sales or billing problems you may have, or receive any general or basic tech info that you need. We've aimed to find the balance between phone and ticket support, so for strictly technical issues you'll have to use our ticketing system, that will help you monitor the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there is always someone to assist you when you have any queries about the semi-dedicated server packages that we supply. Whether you need to find out more about our plans, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more technical issues could require a ticket to give some time to our technical support crew to analyze, we are able to assist you with a number of technical questions over the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United states of America, the UK and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we have an international number where you're able to get in touch with us.