Client Support Channels
A 1–Hour Ticket Response Time Guarantee
Each assistance request you submit to us will be dealt with within maximum 60 minutes. In case your support ticket or email requires further assistance from an admin, we’ll without delay forward it and leave a note to inform you that your matter is being examined. If you take advantage of the Optional Managed Services package, all of the server management services included there will be carried out at a time that suits you.
An Excellent Technical Support Service
We will be online for you 24–7 to answer any queries that you may have connected to our Hosting Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also need assistance handling server management tasks, you can take a glance at our Optional Managed Services package, which includes data backup disk space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation services
An Intuitive Help Area
Our Hosting Control Panel has been preinstalled for every Linux dedicated hosting server. Among its functionalities is a very useful integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of how–to articles have video versions which show all the tasks that you can perform in a highly illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.