Support and Help Channels
A 60 minutes Inquiry Reply Warranty
Each ticket that you post to our technical assistance team will be replied to within approximately one hour. The general questions will be responded to right away. However, if the assistance request you have posted needs some help from a proficient admin technician, we will forward the ticket to him and will notify you about the delay.
Expert Client Assistance Service
Our customer help and support crew will be on duty for you round–the–clock to to take care of all assistance request tickets that you send to us. We offer client help and support for all the applications that are pre–installed on your machine. These include our in–house made Hosting Control Panel, the chosen Operating System along with the server administration panel (with respect to the VPS type).
A Descriptive Help Zone
A comprehensive and frequently updated knowledge base is built into our in–house built Hosting Control Panel. It offers you quick tips on how to carry out all of the primary site supervision duties. The Help zone provides descriptive how–to content articles and step–by–step video courses. You can access the Help section by hitting the Help or Video buttons in the top right corner of each Control Panel section.